Roles & Workspace Guide
Business Owner
Configures store integrations, connects payment gateways, oversees revenue, and runs customer marketing and notification campaigns.
- Connect Shopify & WooCommerce webhooks for real-time order ingestion.
- Link Paystack gateway credentials in Settings for automated payment requests.
- Manage staff roles, warehouse hubs, and automated customer notifications.
- Launch and monitor retention or promotional marketing campaigns.
Operations Manager
Coordinates daily fulfillment throughput, assigns riders and staff, and creates Paystack payment requests for customers when the gateway is linked.
- Monitor incoming order queues and balance workload across staff.
- Generate and send Paystack payment requests for pending or custom orders.
- Onboard and manage delivery partners and riders in Logistics.
- Resolve exceptions and verify notification delivery logs.
Regular Staff
Handles day-to-day order processing from webhook ingestion through picking, packing slip printing, and handing off packages to assigned riders.
- Review newly ingested Shopify and WooCommerce orders in real time.
- Pick items, verify quantities, and print order packing slips.
- Mark orders ready for dispatch and assign to available riders.
- Trigger automated status notifications to customers on dispatch.
Rider
Uses a dedicated mobile-friendly Rider Portal to view assigned deliveries, navigate to customers, verify handoff with a 4-digit PIN, and track payouts.
- Accept assigned packages from the warehouse and start delivery legs.
- View customer drop-off details and contact info cleanly in one place.
- Confirm handoff by entering the customer’s secure 4-digit delivery PIN.
- Review completed delivery history and earned payouts.
Ready to step into your workspace?
Sign in with your assigned role to access your AftaSale dashboard or Rider Portal.
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